Purchase a new Alcatel A2 XL, A3, A3+ A3 XL or A5 LED device from 1st October 2017 to 31st December 2017 from a participating retailer.


After 30 days from your purchase date, submit your claim on the Trade-In Now page. Please note that all claims must be made before 11th February 2018.

You will need to provide the below details:

  • Date of purchase
  • Place of purchase
  • Invoice/Receipt Number
  • IMEI number of your new device
  • Details about your trade-in phone: Manufacturer, model and quantity
  • Upload proof of purchase
  • Personal details
  • Bank details

Read our Terms and Conditions to get more detail about the promotion.

Trade in

On approval to trade in:

  • Package and return your Trade in unit as per the instructions received in the approval email
  • Trade in device(s) must be received within 45 days from the claim approval. We suggest you to post your device(s) within 30 days of your claim approval
  • When your trade-in device(s) have been received and tested you will be notified via email

Please contact us for further details on how to return your unit.


Your claim will be paid within 30 days of claim validation to your nominated bank account.

Claim Tracker

Track the progress of your claim by entering your claim ID