Frequently Asked Questions
Purchase a qualifying Alcatel 1 or Alcatel 3L from Tesco between 2nd September and 29th September 2019.
Then submit an online claim from 15 to 45 days after your qualifying purchase date, as detailed in the Terms and Conditions on this website.
Qualifying Products are detailed on the Qualifying Products page.
View our How It Works page for further details on how to submit your online claim.
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase
Save your proof of purchase to your computer ready to upload
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 10Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
This is likely to be for one of the following reasons:
- You are too early to claim, as you have not waited 15 days from your purchase date
- You are too late to claim, as you have not made your claim within 45 days from your purchase date
- Your purchase date is outside the promotional period and does not qualify
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
Prepare your documents for upload to the claim form, as described in the 'How do I prepare my proof of purchase to upload during the claim process?' FAQ above.
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for Missing Information:
- Proof of purchase was not legible
- Proof of Purchase did not show the price paid, products or retailer purchased from
- An incorrect document was uploaded and not a proof of purchase
- An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
- The IMEI you entered on your claim is invalid
If you have received an email to confirm approval of reward, please check the following:
Each voucher code may be exchanged for one ticket, with a standard seat to view a standard 2D film. Child vouchers are not useable for children under 12 years old.
Vouchers for food and drink combos can be redeemed for 2 medium soft drinks & 1 large popcorn only.
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
By Email: firstname.lastname@example.org
By Phone: 0345 216 0064
Lines are open Monday to Friday 9am to 5pm, bank holidays excluded. Calls will be charged at local call rates from landlines only.