Frequently Asked Questions

Purchase a qualifying Alcatel 1 or Alcatel 3L from Tesco between 2nd September and 29th September 2019.

Then submit an online claim from 15 to 45 days after your qualifying purchase date, as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

View our How It Works page for further details on how to submit your online claim.

A maximum of three (3) claims per household on any Qualifying Products are allowed during the promotional period.
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 10Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You are too early to claim, as you have not waited 15 days from your purchase date
  • You are too late to claim, as you have not made your claim within 45 days from your purchase date
  • Your purchase date is outside the promotional period and does not qualify

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload to the claim form, as described in the 'How do I prepare my proof of purchase to upload during the claim process?' FAQ above.

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the 'Claim Tracker' function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Claim Tracker’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The IMEI you entered on your claim is invalid
You will receive your cinema voucher codes via email, within 30 days of your claim being validated.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the email account that you provided during the claim form for further details about the reward that you are expecting
  • If you still have not received your reward please contact us here
The reward you receive is dependant on the qualifying model you have purchased, as well as the postcode you provide for your address on your claim. Please refer to the Terms and Conditions for full information.
Once you receive your cinema vouchers, you will confirm the Terms of use and expiry date for your codes. Please ensure to use your voucher codes before this date, as unfortunately we are unable to extend or replace any codes that are not redeemed.
You can exchange your ODEON vouchers for ODEON cinema tickets at the box office of any ODEON cinema taking part in the promotion, or by booking online.
You cannot use your voucher to buy tickets using the telephone booking line. You can only use the voucher at a box office or online at
Please refer to Table 2 in the Terms and Conditions for full information about where you can redeem your cinema voucher codes.

Each voucher code may be exchanged for one ticket, with a standard seat to view a standard 2D film. Child vouchers are not useable for children under 12 years old.

Vouchers for food and drink combos can be redeemed for 2 medium soft drinks & 1 large popcorn only.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Email:

By Phone: 0345 216 0064

Lines are open Monday to Friday 9am to 5pm, bank holidays excluded. Calls will be charged at local call rates from landlines only.

Claim Tracker

Track the progress of your claim by entering your claim ID